Privacy Policy

The Community Workers Hub is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information.

1. Collection of Personal Information

We collect personal information that is necessary to provide our services, including but not limited to:

Your name and contact details (email, phone number)

Organisation or workplace details

Payment or billing information (where applicable)

Information provided through our website forms, newsletter subscriptions, or course registrations

Any information you provide in correspondence, consultations, or feedback

We only collect personal information directly from you unless it is unreasonable or impracticable to do so.

2. Use of Personal Information

We use your personal information to:

Provide you with our services, resources, and training

Respond to your inquiries and requests

Send newsletters, updates, or event information (only if you’ve opted in)

Improve our services through feedback and engagement

Meet our legal and regulatory obligations

We will not use your information for direct marketing unless you have given us permission.

3. Disclosure of Personal Information

We do not sell, rent, or trade personal information. We may disclose your personal information to third parties in the following circumstances:

With your consent

To service providers who assist in delivering our services (e.g. payment processors, IT providers), under strict confidentiality agreements

Where required or authorised by law

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Secure digital storage systems with restricted access

Encrypted payment gateways

Regular review and updating of security measures

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or outdated.

To make a request, please contact us using the details below. We aim to respond within a reasonable timeframe.

6. Website and Cookies

Our website may collect anonymous usage data through cookies to improve your browsing experience. You can disable cookies via your browser settings if you prefer not to share this data.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.

7. Changes to This Policy

This policy may be updated from time to time. The most current version will always be available on our website. We encourage you to review it regularly.

8. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:

The Community Workers Hub - [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.