Terms and Conditions

Welcome to The Community Workers Hub. By accessing our website, services, and products (including consulting, training, online courses, downloadable resources, and communications), you agree to comply with and be bound by the following Terms and Conditions.

These Terms govern your use of our website and services, and form a binding agreement between you and The Community Workers Hub.

1. Use of Website and Services

You agree to use this website and our services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment.

You must not:

Engage in unauthorised use of our materials, trademarks, or content

Copy, modify, distribute or reproduce any materials without permission

Impersonate another person or provide false information

Interfere with the operation of our website or services

2. Intellectual Property

All content on this website, including text, graphics, course materials, resources, and branding, is the intellectual property of The Community Workers Hub unless otherwise stated. You may not reproduce, republish, or distribute any content without written permission, except for personal use in a professional setting.

For organisations purchasing or accessing training or materials, permission is granted to share content internally, but not to reproduce, sell, or distribute externally.

3. Bookings, Payments & Cancellations

Payment terms and conditions for services such as consulting, training, or course access are outlined at the point of sale or in your service agreement.

Cancellations and Refunds:

Consulting/Training Services: Cancellations made with 7+ days’ notice may be rescheduled or refunded (minus any admin fees). Short-notice cancellations may not be eligible for a refund.

Online Courses: Due to the digital nature of our products, refunds are generally not offered once access has been granted, unless required by law (e.g. under the Australian Consumer Law).

If you subscribe to an annual membership, you are agreeing to be automatically charged annually at the renewal date. You can cancel your subscription up to 24 hours prior to your renewal date. No refunds will be offered past this time.

If you experience issues accessing or using a course, please contact us and we’ll work to resolve it promptly.

4. Disclaimer

While we strive to provide accurate, up-to-date, and practical content, The Community Workers Hub makes no guarantees or warranties regarding the completeness, accuracy, or suitability of the information provided.

Our services are not legal, financial, or medical advice. All users should apply their professional judgment and seek additional guidance where necessary.

5. Limitation of Liability

To the extent permitted by law, The Community Workers Hub is not liable for any direct, indirect, incidental, or consequential loss or damage arising out of your use of our website, services, or resources.

We accept no liability for interruptions to website access, technical issues, or the actions of third-party providers.

6. Privacy

We respect your privacy and are committed to protecting your personal information in line with Australian Privacy Principles. Please refer to our Privacy Policy for more information on how your data is collected and used.

7. Third-Party Links

Our website or materials may contain links to third-party websites. These are provided for convenience only and do not imply endorsement. We are not responsible for the content, privacy practices, or terms of third-party sites.

8. Changes to These Terms

We may update these Terms and Conditions from time to time. The most recent version will be posted on our website with an updated effective date. By continuing to use our services, you agree to be bound by the latest version.