Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
The Art of the Intake: First Impressions That Build Trust
by: Sarah SmallmanPublished on: 27/03/2026Intake processes set the tone for everything that follows. Learn trauma-sensitive approaches to assessment that build trust, respect boundaries, and create safety from the first contact.
Why Safety Isn't Just Physical: Creating Relational Safety in Service Delivery
by: Sarah SmallmanPublished on: 16/01/2026Discover why emotional and relational safety matters as much as physical safety in community services. Learn practical strategies to build trust and create safe spaces for vulnerable clients.
Beyond the Checklist: What Trauma-Informed Practice Really Means
by: Sarah SmallmanPublished on: 02/01/2026Discover what trauma-informed practice really means for community workers. Move beyond compliance checklists to create genuinely safe, responsive environments that support healing and connection.
Building Trust After System Betrayal: Working with People Harmed by Services
by: Sarah SmallmanPublished on: 29/12/2025Many clients have been harmed by the systems meant to help them. Learn to build trust after institutional betrayal, acknowledge past harm, and prove trustworthiness through action not words.
