Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
The Power of Listening: What Happens When We Really Hear Someone
By: Sarah Smallman Published on: 23/01/2026Discover the transformative power of deep listening in community work. Learn practical skills to move beyond hearing words to truly holding space for meaningful conversations.
Why Safety Isn't Just Physical: Creating Relational Safety in Service Delivery
By: Sarah Smallman Published on: 16/01/2026Discover why emotional and relational safety matters as much as physical safety in community services. Learn practical strategies to build trust and create safe spaces for vulnerable clients.
Building Trust After System Betrayal: Working with People Harmed by Services
By: Sarah Smallman Published on: 29/12/2025Many clients have been harmed by the systems meant to help them. Learn to build trust after institutional betrayal, acknowledge past harm, and prove trustworthiness through action not words.
When Clients Ghost: Understanding Disengagement Without Judgment
By: Sarah Smallman Published on: 29/12/2025Clients disengaging or "ghosting" is common in community services. Learn to understand disengagement without judgment, respond compassionately, and know when to let go with dignity.
