Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
De-escalation Without Control: Supporting Someone in Crisis
by: Sarah SmallmanPublished on: 09/07/2026De-escalation isn't about controlling behaviour; it's about supporting someone through overwhelm. Learn trauma-informed approaches that respect autonomy while maintaining safety.
When "Resistant" Means "Self-Protective": Rethinking Client Engagement
by: Sarah SmallmanPublished on: 19/02/2026"Difficult" and "resistant" clients are often protecting themselves from repeated harm by systems. Learn trauma-informed approaches to build trust and genuine engagement.
Understanding Power in Every Interaction
by: Sarah SmallmanPublished on: 05/02/2026Power dynamics shape every interaction in community work. Learn to recognise invisible power, use your authority ethically, and build more equitable relationships with clients.
The Power of Listening: What Happens When We Really Hear Someone
by: Sarah SmallmanPublished on: 23/01/2026Discover the transformative power of deep listening in community work. Learn practical skills to move beyond hearing words to truly holding space for meaningful conversations.
