Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
When Services Have Caused Harm: Rebuilding Trust
by: Sarah SmallmanPublished on: 18/06/2026Many people accessing services carry wounds from previous harmful encounters with helping systems. Learn trauma-informed approaches to rebuilding trust when services have been the source of harm.
Trauma-Informed Practice
Building Trust After System Betrayal: Working with People Harmed by Services
by: Sarah SmallmanPublished on: 29/12/2025Many clients have been harmed by the systems meant to help them. Learn to build trust after institutional betrayal, acknowledge past harm, and prove trustworthiness through action not words.
Trauma-Informed PracticeCommunication & Relationships
