Community Notes
Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.
The Art of the Intake: First Impressions That Build Trust
by: Sarah SmallmanPublished on: 27/03/2026Intake processes set the tone for everything that follows. Learn trauma-sensitive approaches to assessment that build trust, respect boundaries, and create safety from the first contact.
Risk Management That Respects Rights
by: Sarah SmallmanPublished on: 19/03/2026Risk management doesn't have to mean control. Learn rights-based approaches that support people to make informed choices while managing genuine risks ethically and collaboratively.
Care Planning as Collaboration: Moving Beyond Templates
by: Sarah SmallmanPublished on: 12/03/2026Transform care planning from a compliance exercise to genuine collaboration. Learn how to co-create plans with clients that reflect their goals, not service requirements.
The Case Manager's Survival Kit: Balancing Efficiency and Empathy
by: Sarah SmallmanPublished on: 05/03/2026Smart strategies for case managers to save time without sacrificing compassion. Learn practical hacks for managing competing priorities, staying organised, and avoiding burnout.
